Privacy Policy

Last Updated: October 22, 2026

1. Introduction and Scope

This Privacy Policy explains how Wuhan Minxueya Network Technology Co., Ltd., the operator of Zyvellio, handles personal information associated with our online cosmetics store and related retail services.

It describes how information is collected, used, disclosed, retained, and protected when you interact with us, including when you:

• Visit our website or browse product pages

• Place an order or complete checkout

• Register for or access a customer account, where available

• Contact our customer service team

• Seek help with shipping, returns, or refunds

• Subscribe to marketing communications

• Use other features provided through our store

We handle personal information to operate our business and support customers, subject to applicable privacy and data protection requirements.

Some services involve providers located in other countries. Where international transfers occur, we take steps to satisfy the requirements that apply to those transfers.

2. Personal Information You Share

The details you provide depend on the services you use and the nature of your interaction with Zyvellio.

For example, you may submit information when ordering a product, supplying a delivery address, managing an account, joining an email list, participating in a promotion, or requesting assistance.

This information may include:

• Your name

• Email address and contact telephone number

• Billing and shipping addresses

• Order references and purchase information

• Items selected or purchased

• Transaction records

• Payment information required to complete a purchase

• Support correspondence and photographs you submit

• Reviews, survey answers, or other details you voluntarily provide

Payments may be handled by external payment processors. Complete payment card details are generally processed by the relevant payment provider rather than stored directly by Zyvellio.

When supplying information about someone else, such as a gift recipient, you should have their permission or another lawful basis for providing those details.

3. Information Gathered Through Website Use

When you visit our store, our website and supporting systems may collect certain device and browsing information automatically.

Cookies, server logs, analytics services, and similar technologies may be used for this purpose.

The information collected may include:

• Internet Protocol (IP) address

• Browser type, configuration, and settings

• Device identifiers and characteristics

• Operating system

• Pages and products viewed

• Browsing paths and time spent on the website

• Cart activity and checkout interactions

• Websites or sources that referred you to our store

• Engagement with advertisements and promotional content

• Technical performance information and error reports

We may use these details to maintain website functionality, understand how visitors use the store, investigate errors, and improve navigation and shopping features.

They may also help us identify suspicious activity, protect customer accounts, and support transaction security.

4. Information Received From Other Sources

External service providers help us operate the technical, commercial, and delivery aspects of our store.

These organizations may include:

• E-commerce platform providers

• Payment processing services

• Delivery carriers and logistics providers

• Order fulfillment partners

• Website hosting and infrastructure providers

• Customer messaging and communication services

• Analytics and performance monitoring services

• Advertising and marketing partners

• Security and fraud prevention providers

• Other providers supporting our business operations

Depending on their role, these providers may supply information about order progress, payment status, shipments, website activity, or customer service matters.

Where permitted, we may associate this information with details you have already supplied or with records relating to your purchases.

We use information received from these sources to administer, secure, deliver, and improve our retail services.

5. Purposes for Using Personal Information

Zyvellio processes personal information to manage the store, fulfill purchases, and provide customer assistance.

Order Administration and Fulfillment

We may use information to:

• Accept orders and send confirmations

• Facilitate payment processing

• Keep purchase and transaction records

• Arrange fulfillment and dispatch

• Communicate tracking details and delivery updates

• Review cancellation, return, exchange, and refund requests

Customer Support

Information provided in an inquiry may help us answer product questions, locate an order, investigate a concern, and communicate with you about the assistance requested.

Website Operation and Improvement

We may use information to maintain customer accounts, support cart functions, operate website features, assess browsing activity, identify technical problems, and improve usability.

Security, Recordkeeping, and Legal Requirements

Relevant records may be processed to prevent fraud, investigate unauthorized activity, protect purchases, maintain accounting information, comply with legal duties, and address complaints or disputes.

Marketing and Store Updates

Where permitted, we may use your contact details and related information to send product news, collection announcements, promotional offers, and other store communications. We may also measure engagement with these messages.

Where a legal basis is required, we use the basis appropriate to the particular activity. Depending on the circumstances, this may be performance of a contract, compliance with a legal obligation, legitimate interests, consent, or another basis recognized by applicable law.

6. Cookies and Similar Technologies

Our store may use cookies and related technologies to support website functions and understand visitor activity.

Cookies are small files stored on your device when you access a website.

Depending on the tools in use, these technologies may help with:

• Keeping items in your shopping cart

• Operating checkout

• Supporting customer account access

• Remembering selected preferences

• Monitoring website performance

• Measuring website traffic

• Understanding interactions with product listings

• Evaluating advertising performance

• Improving website usability

Certain technologies support essential store functions, while others may be used for analytics, personalization, or advertising.

You may manage cookies through your browser settings or through any privacy preference controls offered on our website.

Restricting essential cookies may interfere with account features, cart functionality, or checkout.

Where consent is required for non-essential cookies or similar tracking technologies, we use them subject to the applicable consent requirements.

7. Disclosure of Personal Information

We may disclose personal information where reasonably needed to operate Zyvellio, fulfill orders, assist customers, or comply with applicable obligations.

Depending on the purpose, recipients may include:

• Payment processors handling purchases

• Fulfillment providers preparing orders

• Carriers responsible for delivery

• Website hosting and technical service providers

• Customer support providers

• Security and fraud prevention services

• Analytics and advertising partners, where permitted

• Professional advisers and public authorities, where required or otherwise legally permitted

Information shared with a provider should be relevant to the services they perform.

We may also disclose information to comply with lawful requests, fulfill legal responsibilities, protect rights, investigate suspected misconduct, or respond to security incidents.

Where required, providers handling personal information on our behalf are subject to appropriate contractual provisions or other safeguards.

8. Retention of Personal Information

We keep personal information for as long as reasonably necessary for the purposes explained in this policy, taking relevant legal requirements into account.

The retention period depends on the type of information and the reason it is held.

Records may be retained to:

• Complete purchases and maintain order histories

• Address shipping or delivery concerns

• Answer customer inquiries

• Process returns and refunds

• Review payment disputes

• Fulfill tax, accounting, and reporting duties

• Investigate possible fraud

• Maintain security records

• Resolve complaints or legal claims

Different categories of information may therefore have different retention periods.

When information is no longer required for these purposes and no applicable obligation requires continued retention, we may delete it, anonymize it, or dispose of it through another appropriate method.

9. Information Security

We seek to use reasonable technical, administrative, and organizational safeguards suited to the personal information we handle.

Depending on the relevant systems, these safeguards may include access controls, information handling procedures, website security measures, monitoring tools, fraud detection services, and coordination with our service providers.

No website, electronic transmission, or storage method can guarantee complete security.

You can help protect your information by keeping account login details private and limiting the sensitive information included in support messages.

10. Privacy Choices and Rights

Your rights concerning personal information depend on where you live and the laws applicable to your circumstances.

Where available, these rights may allow you to:

• Ask whether we hold or process personal information about you

• Request access to that information

• Ask for inaccurate or incomplete information to be corrected

• Request deletion of information eligible for removal

• Withdraw consent for processing based on consent

• Object to certain uses of personal information

• Request limits on particular processing activities

• Receive a portable copy of information where applicable

• Update marketing preferences

• Exercise other rights provided by applicable privacy laws

These rights may be subject to exceptions or restrictions, including obligations to retain certain purchase and transaction records.

We may request information reasonably needed to verify your identity or confirm your authority to submit a request for another person.

Please send privacy requests to:

service@zyvellio.com

We will assess and respond to requests in accordance with applicable legal requirements.

11. Marketing Preferences and Transaction Messages

Where permitted, Zyvellio may send marketing emails about cosmetics, new arrivals, seasonal collections, promotional offers, and store news.

If consent is required, these communications are sent subject to the relevant consent requirements.

You can opt out of marketing emails by using the unsubscribe link included in a message or by contacting our support team.

An unsubscribe request does not necessarily stop communications needed to manage an existing purchase or respond to an inquiry.

These operational messages may include:

• Purchase confirmations

• Payment status notifications

• Order processing updates

• Dispatch and tracking information

• Delivery notices

• Return and refund correspondence

• Responses to customer support requests

Such communications relate to transactions, requested assistance, or other legitimate operational purposes.

12. International Handling of Information

Our website systems and service providers may be located outside your country or region of residence.

Personal information may therefore be accessed, stored, or processed in other jurisdictions, where privacy laws may differ from those in your location.

Where international transfers are subject to legal conditions, we take steps to meet those conditions and use appropriate safeguards where necessary.

Depending on the circumstances, safeguards may include contractual protections, recognized data transfer mechanisms, or other measures permitted by applicable law.

13. Updates to This Privacy Policy

We may revise this policy when our services, systems, providers, business practices, or legal responsibilities change.

Updates may concern website functionality, customer support procedures, retail operations, or the ways information is collected, used, and disclosed.

The “Last Updated” date at the beginning of this page indicates when this policy was most recently revised.

Where applicable law requires additional notification or consent in connection with a change, we will take the required action.

Please check this page periodically for the latest information about our privacy practices.

14. Business Details and Privacy Contact

For questions about this Privacy Policy or assistance with a personal information request, please contact us using the information below.

Brand / Online Store: Zyvellio

Business Category: Online Cosmetics Retail

Operating Company: Wuhan Minxueya Network Technology Co., Ltd.

Registered Business Address:

No. 13 (Subsidiary), No. 9 Jinwu Road, Wulijie Subdistrict, Jiangxia District, Wuhan City, Hubei Province, China

Privacy and Customer Support Email:

service@zyvellio.com

Customer Service Telephone:

+8615105892643

Wuhan Minxueya Network Technology Co., Ltd. manages the Zyvellio online cosmetics store, including website administration, order processing, fulfillment arrangements, customer communications, and related support services.

When submitting a privacy inquiry, please describe your request and provide enough relevant information for us to identify and review the matter.

Thank you for visiting Zyvellio. We aim to communicate our information practices clearly and assist customers with privacy-related questions.