Terms of Purchase

Effective Date: October 22, 2026

1. Scope of These Purchase Terms

Welcome to Zyvellio, an online store offering cosmetics, makeup, and related beauty essentials.

Zyvellio is operated by Wuhan Minxueya Network Technology Co., Ltd.

These Terms of Purchase explain the conditions applicable to orders placed through our website, including checkout, payment, order verification, inventory availability, fulfillment, and after-sales assistance.

Your purchase is also subject to other relevant policies and conditions published on our website, including:

• Terms of Service

• Privacy Policy

• Shipping Policy

• Return & Refund Policy

• Clearly disclosed conditions for specific products or promotions

Please read the information relevant to your order before completing checkout.

Nothing in these Terms excludes or restricts mandatory consumer rights provided by applicable law.

2. Customer Purchasing Responsibilities

You must have the legal capacity to enter into a purchase under the laws applicable to you.

When ordering, you are responsible for supplying accurate information and ensuring that the transaction is lawful. This includes:

• Entering complete and correct billing and delivery details

• Providing a working email address and suitable contact information

• Using a payment method you are authorized to use

• Reviewing the products and quantities selected

• Following applicable legal requirements

• Avoiding false information or unauthorized use of another person’s details

If you arrange delivery to another person, you should have permission or another lawful basis to share their contact and delivery information.

We may retain purchase records where reasonably necessary for order administration, customer assistance, accounting, security, dispute handling, and legal compliance.

Please see our Privacy Policy for further details about how personal information is handled.

3. Checking Your Cart and Submitting an Order

Our website allows you to select products, review your shopping cart, and submit a purchase using the available checkout options.

Before placing your order, carefully review the summary, including any relevant:

• Product names and variations

• Cosmetic shade selections

• Sizes, volumes, and package quantities

• Number of items

• Product prices

• Discounts applied

• Shipping fees

• Billing and delivery addresses

• Payment method

If you notice an error after submitting your order, contact service@zyvellio.com promptly.

We will make reasonable efforts to review your request, although corrections may no longer be possible once fulfillment or shipping has progressed.

4. Payment Processing

Zyvellio may use independent payment service providers to process purchases.

Available payment methods are displayed during checkout.

Payment and transaction information may be used to:

• Check payment authorization

• Verify the transaction amount

• Record purchase details

• Complete payment processing

• Arrange applicable refunds

• Identify potentially unauthorized transactions

• Maintain necessary financial records

Complete payment card details are generally processed by the payment provider rather than stored directly by Zyvellio.

Any payment-related information handled by our company is subject to applicable privacy, security, and legal requirements.

If payment authorization fails or further verification is reasonably required, an order may be delayed or declined.

5. Order Receipt and Verification

When you submit an order, you indicate your intention to purchase the items selected at checkout.

An automated acknowledgment may confirm that your submission has been received. It does not necessarily constitute final acceptance or mean that fulfillment has begun.

Before accepting or processing an order, we may review:

• Payment authorization

• Stock availability

• Customer contact details

• Billing and delivery information

• Accuracy of pricing

• Transaction security indicators

• Other reasonable operational considerations

Where legally permitted, we may place an order on hold, decline it, or cancel it if we cannot process it appropriately. Possible reasons include payment failure, suspected fraud, unavailable inventory, a material listing error, or missing information.

If payment has already been collected for a cancelled order, any refund owed will generally be returned through the original payment method, subject to applicable law and payment provider procedures.

6. Product Details and Visual Representation

We aim to provide information that helps customers consider the cosmetics available through Zyvellio.

Depending on the product, a listing may contain:

• Photographs

• Ingredient information

• Shade and colour descriptions

• Sizes and quantities

• Packaging details

• Texture and finish information

• Application directions

• Available variations

• Other relevant specifications

We make reasonable efforts to represent products accurately. However, a digital image may differ slightly from the physical item.

Lighting, device settings, screen calibration, packaging updates, and reasonable manufacturing variations may affect appearance. Colours may also display differently across devices.

Minor variations within reasonable production tolerances do not necessarily mean that a product is defective.

Your applicable rights remain unaffected if an item is faulty, incorrectly supplied, materially different from its description, or otherwise fails to meet mandatory requirements. Please contact customer support if you encounter such an issue.

7. Prices and Promotions

Products may be sold at their regular price or under a promotional offer.

Prices, discounts, and promotions may change during normal business operations. Despite reasonable efforts to maintain accurate information, technical or administrative errors may occasionally arise.

If a material pricing error is identified before fulfillment, we may respond as permitted by law. Depending on the circumstances, this may include:

• Informing you of the error

• Providing the corrected price

• Requesting your agreement before continuing

• Cancelling the affected purchase where permitted

• Refunding any amount owed if payment has been received

Changes to advertised prices will generally not alter the confirmed price of an already accepted order, except where applicable law allows otherwise.

Promotions may be subject to disclosed conditions, including expiry dates, product eligibility, and purchase limits.

8. Inventory and Product Availability

All items offered by Zyvellio are subject to availability.

We seek to maintain current inventory information, but stock levels may change before an order is processed or dispatched.

If an ordered item becomes unavailable, we may contact you regarding options such as:

• Removing that item from the purchase

• Considering an alternative

• Amending the order with your agreement

• Cancelling the unavailable item

• Cancelling the order where necessary

• Providing an applicable refund

Where a substitution or adjustment requires your agreement, we will obtain it before proceeding.

We aim to communicate inventory issues clearly and address them within a reasonable period.

9. Order Preparation and Shipping

Accepted orders that are ready for fulfillment will be prepared and dispatched according to our Shipping Policy.

Preparation may involve confirming inventory, packing the products, and arranging dispatch with logistics providers.

Estimated delivery periods may depend on:

• The delivery destination

• Product availability

• Fulfillment requirements

• Carrier schedules

• Public holidays

• Weather or transport disruptions

• Customs procedures, where applicable

• Accuracy of the delivery information provided

Unless expressly stated otherwise, delivery timeframes are estimates.

Where tracking is available, shipment information will generally be supplied after dispatch.

Please contact customer support if you need assistance with a delivery concern. Mandatory rights relating to delays, non-delivery, and other fulfillment matters remain unaffected.

10. Changes After Checkout

If you wish to change an order, please contact Zyvellio as soon as possible.

Depending on its processing stage, we may be able to consider requests for:

• Corrections to contact information

• Eligible delivery address amendments

• Changes to selected products

• Quantity adjustments

• Cancellation before dispatch

Whether a change can be accommodated depends on the order’s progress and the fulfillment arrangements already in place.

Some changes may no longer be possible once products have been packed, transferred to a carrier, or dispatched.

Contacting us promptly allows our team to check the available options.

11. Cancellation Requests and Withdrawal Rights

Please contact customer service without unnecessary delay if you want to cancel a purchase.

We will review your request according to the order’s status, applicable store policies, and relevant consumer law.

Cancellation through our standard order procedures may become difficult or unavailable once fulfillment has reached an advanced stage or shipping has begun.

If the goods have already been dispatched, you may need to follow the applicable return procedure, subject to any mandatory cancellation or withdrawal rights.

Where cancellation is accepted and a refund is owed, we will process it in accordance with applicable legal requirements and payment procedures.

Nothing in this section limits cancellation or withdrawal rights that cannot lawfully be excluded.

12. Return, Refund, and Exchange Requests

Our Return & Refund Policy and applicable consumer protection law govern returns, refunds, and eligible exchanges.

That policy provides information about:

• Return eligibility

• Request deadlines

• Required item condition

• Packaging requirements

• Contacting customer support

• Return shipping procedures

• Responsibility for relevant costs

• Refund methods

• Estimated refund processing periods

Please consult the policy before submitting a request.

Certain cosmetics may have hygiene-related return conditions where these are legally permitted and appropriately disclosed.

These conditions do not remove mandatory remedies for defective, incorrectly supplied, or otherwise non-compliant products.

13. Problems With Delivered Items

Please contact customer support if your delivery contains a damaged, incorrect, missing, or apparently defective item.

Where appropriate, include:

• Your order number

• The email address used for the purchase

• A description of the problem

• Relevant photographs

• Any further details reasonably needed to identify the affected item

Our team will review the information and explain the next steps.

Depending on the circumstances and applicable legal requirements, the available resolution may include a replacement, return, refund, or another appropriate remedy.

We assess these requests under the relevant store policies and consumer protection obligations.

14. Transaction Security and Fraud Checks

Orders showing unusual activity or indications of unauthorized use may be reviewed.

Where reasonably necessary and legally permitted, we may:

• Confirm purchase information

• Request additional transaction verification

• Check payment authorization

• Review inconsistent customer details

• Assess unusual ordering patterns

• Apply reasonable quantity limits

• Temporarily hold suspicious transactions

• Decline or cancel orders involving suspected fraud

Repeated payment failures, conflicting details, unusually large orders, or signs of unauthorized account access may lead to further review.

These measures help protect customer transactions and the operation of our store.

15. Purchase Records and Personal Information

Information provided during a purchase may be used to complete the order and deliver related services.

Relevant purposes may include:

• Managing purchases

• Sending order confirmations

• Coordinating fulfillment and delivery

• Processing payments and refunds

• Answering customer inquiries

• Maintaining transaction records

• Handling disputes

• Detecting potential fraud

• Meeting accounting and legal responsibilities

Personal information is handled in accordance with our Privacy Policy and applicable data protection requirements.

Please review that policy for details about information collection, use, retention, and available privacy rights.

16. Related Policies and Conditions

These Terms of Purchase should be read alongside the other policies published on the Zyvellio website.

Our Terms of Service set out the general conditions for accessing and using the website.

Our Shipping Policy explains fulfillment and delivery arrangements.

Our Return & Refund Policy describes the requirements and procedures for relevant after-sales requests.

Our Privacy Policy explains how personal information is handled in connection with our store.

Additional conditions may apply to particular products or promotions where clearly disclosed.

If a provision conflicts with mandatory consumer protections, applicable law takes priority.

17. Company and Customer Support Information

For help with an order, payment, delivery, amendment, cancellation, or after-sales request, please contact us using the details below.

Online Store / Brand: Zyvellio

Business Category: Online Cosmetics Retail

Operating Legal Entity: Wuhan Minxueya Network Technology Co., Ltd.

Registered Business Address:

No. 13 (Subsidiary), No. 9 Jinwu Road, Wulijie Subdistrict, Jiangxia District, Wuhan City, Hubei Province, China

Customer Service Email:

service@zyvellio.com

Customer Service Telephone:

+8615105892643

Wuhan Minxueya Network Technology Co., Ltd. manages the Zyvellio online cosmetics store, including website administration, product listings, customer transactions, fulfillment coordination, and related customer assistance.

When contacting us about an existing purchase, please provide your order number and a brief description of your request where possible. This helps us locate the purchase and review your inquiry efficiently.

Thank you for shopping with Zyvellio. We aim to make purchase information clear and provide accessible support throughout your shopping experience.