Shipping Policy
Shipping & Delivery Policy
Last Updated: October 22, 2026
1. Shipping With Zyvellio
Thank you for shopping at Zyvellio.
This policy explains our delivery coverage, shipping fees, order preparation, estimated arrival times, tracking services, and assistance with shipment issues.
Zyvellio is an online cosmetics retailer operated by Wuhan Minxueya Network Technology Co., Ltd.
Please read this policy before ordering to understand the delivery arrangements relevant to your purchase.
2. Supported Delivery Locations
We currently provide standard shipping to eligible addresses in the United States.
Delivery availability depends on carrier coverage and restrictions that may apply to individual destinations. Certain locations may not be supported.
To check availability, enter your full shipping address during checkout. Available shipping methods and charges will appear before you confirm your order.
3. Standard Delivery Charges
Standard shipping fees are calculated according to your order’s product subtotal.
| Order Subtotal | Standard Shipping Fee |
|---|---|
| $0.00–$38.99 | $3.99 |
| $39.00 or more | Free |
Eligible U.S. orders with a subtotal of at least $39.00 receive free standard shipping. Orders below $39.00 are subject to a $3.99 standard delivery fee.
Please review the delivery charge and final order total at checkout before making payment.
4. Preparing Your Order
Order preparation starts after successful payment confirmation.
Processing may involve reviewing purchase details, checking inventory, preparing products for packing, and coordinating fulfillment with the relevant logistics provider.
Estimated Processing Time: 1–5 business days
Business days generally mean Monday through Friday, excluding public holidays. Orders received outside regular business hours may start processing on the following business day.
Preparation may occasionally take additional time due to:
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Promotional activity
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Seasonal shopping periods
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Public holidays
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Increased order volumes
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Inventory or fulfillment interruptions
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Unexpected operational difficulties
We aim to complete preparation within the estimated period whenever reasonably possible.
5. Estimated Shipping and Arrival Times
Shipping time starts once preparation is complete and the parcel has been handed to the carrier.
Estimated Standard Shipping Time: 10–20 business days after dispatch
This shipping period is separate from the time needed to prepare your order.
| Stage | Estimated Duration |
|---|---|
| Order preparation and processing | 1–5 business days |
| Standard shipping after dispatch | 10–20 business days |
| Total estimated timeframe | 11–25 business days |
Unless we expressly state otherwise, these periods are estimates and do not guarantee a particular arrival date.
Delivery timing may be affected by the destination, carrier operations, weather, transport conditions, regional logistics, customs procedures where applicable, and circumstances beyond our reasonable control.
Mandatory consumer rights concerning delivery remain unaffected.
6. Fulfillment and Dispatch
After receiving your order and confirming payment, we arrange the steps required to prepare it for shipment.
Depending on the items and fulfillment arrangements, this may include:
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Confirming stock availability
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Reviewing order information
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Preparing and packing products
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Scheduling shipment with a delivery provider
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Creating tracking details where available
Fulfillment may take place through our designated operational arrangements or authorized logistics partners.
Following dispatch, we will generally send a shipping notification to the email address entered at checkout. The notification may contain a tracking number, carrier link, or other available shipment information.
7. Accessing Tracking Updates
Tracking information is generally supplied once the parcel has been transferred to the delivery provider and the relevant details become available.
You can use the tracking number or carrier link to check the latest recorded shipment status.
The first update may take time to appear while the carrier receives the parcel, completes an initial scan, and registers it in its system.
There may also be gaps between updates as a package travels between facilities. A temporary pause in tracking does not necessarily indicate loss or delay.
Please contact customer support if the tracking record remains unchanged for an unusually long time.
8. Delayed or Potentially Missing Shipments
Although we aim to coordinate deliveries within the estimated periods, delays can occasionally occur.
Possible causes include:
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Disruptions to carrier services
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Severe weather conditions
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Transport network congestion or delays
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Seasonal demand
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Regional delivery restrictions
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Fulfillment or logistics problems
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Customs procedures, where applicable
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Other events outside our reasonable control
If your delivery is significantly overdue, tracking has not updated for an extended period, or you believe your package may be missing, contact:
Include your order number, any available tracking number, and a short description of the issue.
Where appropriate, we may review shipment records and contact the delivery provider for further investigation.
We address delivery concerns in accordance with the relevant store policies and applicable consumer protection obligations.
9. Correcting a Shipping Address
If you discover an address error after placing your order, please contact us promptly at:
Provide:
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Your order number
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The email address used at checkout
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The full corrected shipping address
Address amendments are generally more feasible before fulfillment is complete.
Once an order has been packed, prepared for dispatch, or passed to the carrier, a destination change may no longer be possible.
Please check all address details carefully before submitting payment.
10. Providing Complete Delivery Information
You are responsible for entering accurate and complete shipping details.
Before confirming your purchase, check that you have supplied all relevant information, including:
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The recipient’s full name
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Street address
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Apartment, suite, or unit number, where applicable
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City
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State
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ZIP code
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Contact telephone number, where required
Missing or incorrect details may cause delays, unsuccessful delivery attempts, or the return of a parcel to the carrier or fulfillment facility.
If an address issue arises, our support team may contact you to discuss the available options.
Any further delivery arrangements will depend on the circumstances, carrier procedures, applicable store policies, and legal requirements.
11. Orders Sent in Multiple Packages
Orders containing several products may sometimes be divided into separate shipments.
This can occur when products are stored at different fulfillment locations, need separate preparation, or follow different logistics arrangements.
Each parcel may have its own shipping notification or tracking number.
If one package arrives before another, this does not necessarily mean the remaining items are missing. Please review any additional tracking information connected with your order.
Contact customer support if you need assistance checking an outstanding shipment.
12. Failed Delivery Attempts and Returned Shipments
A delivery provider may be unable to complete delivery because of:
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An address that cannot be located
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Incomplete address details
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An unavailable recipient
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Repeated unsuccessful delivery attempts
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Refusal to accept the parcel
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Other delivery difficulties
Where delivery cannot be completed, the package may be returned to a designated fulfillment location.
If tracking indicates that your parcel is undeliverable or has been returned, please contact our support team. We will review the available information and explain the relevant options.
Depending on the circumstances, these may include another delivery arrangement, a return review, or an eligible refund.
Any additional fees or procedures will be considered under the applicable policies and legal requirements.
13. Help With Shipping Questions
Our customer service team can assist with estimated delivery times, tracking information, address amendments, delayed shipments, and concerns about missing parcels.
Support Days: Monday to Friday
Typical Email Response Time: 24–48 business hours
Responses may take longer during public holidays, major promotional events, or periods of increased inquiry volume.
When contacting us, include your order number and any tracking details available. This helps us locate the relevant shipment records efficiently.
14. Store Operator and Contact Information
The following details identify the company responsible for operating the Zyvellio online cosmetics store.
Brand / Store Name: Zyvellio
Business Category: Online Cosmetics Retail
Operating Company: Wuhan Minxueya Network Technology Co., Ltd.
Registered Business Address:
No. 13 (Subsidiary), No. 9 Jinwu Road, Wulijie Subdistrict, Jiangxia District, Wuhan City, Hubei Province, China
Customer Service Email:
Customer Service Telephone:
+8615105892643
Customer Service Days: Monday–Friday
Estimated Email Response Time: 24–48 business hours
Wuhan Minxueya Network Technology Co., Ltd. oversees Zyvellio’s website administration, customer order processing, fulfillment arrangements, and shipping-related assistance.
The registered business address is supplied for company identification. It should not be treated as a return address or parcel collection location without confirmation.
For assistance with a delivery, please use the official contact information above.
Thank you for choosing Zyvellio. We aim to provide clear shipping information and helpful assistance throughout the delivery process.