Terms of Service

Last Updated: October 22, 2026

1. About These Terms

Welcome to Zyvellio, an online retailer of cosmetics, makeup, and related beauty products.

This website is owned and operated by Wuhan Minxueya Network Technology Co., Ltd. Throughout these Terms, “Zyvellio,” “we,” “us,” and “our” refer to the company responsible for operating this store.

These Terms of Service set out the conditions governing your access to the website, use of its features, and purchases made through our store.

When you browse, order products, or otherwise use our services, your activities are subject to these Terms and the relevant policies published on our website, including our Privacy Policy, Shipping Policy, and Return & Refund Policy.

If you do not accept these conditions, please discontinue use of the website and refrain from placing an order.

Certain website functions, checkout services, and payment processing facilities may be supported by independent service providers.

2. Eligibility and Account Responsibilities

To purchase from Zyvellio, you must have the legal capacity to enter into the transaction under the laws applicable to you.

You are responsible for using our store in accordance with applicable legal requirements.

Where local law allows minors to use the website under parental or guardian supervision, the responsible adult should oversee their use and any purchases.

If customer accounts are offered, you must supply accurate registration information, update it when necessary, and keep your login details confidential.

Please notify customer support if you become aware of suspected or actual unauthorized account activity. We may take reasonable steps to protect an account where security concerns arise.

3. Our Online Retail Services

Zyvellio allows customers to explore product listings, select cosmetics, place orders, and request shopping-related assistance.

We manage our catalogue, administer purchases, and arrange fulfillment and delivery coordination.

Before an order is processed or dispatched, we may reasonably check:

• Payment authorization

• Completeness and accuracy of order information

• Product availability

• Signs of fraud or unusual purchasing activity

• Transaction security

• Relevant legal or regulatory requirements

Information submitted at checkout may pass through electronic systems and external providers involved in completing the transaction. Independent payment processors generally handle payments.

You may use the website for lawful shopping and informational purposes. Commercial exploitation or redistribution of website services or materials requires authorization unless otherwise permitted by law.

4. Product Listings and Information

We seek to provide relevant and useful details about the products available through Zyvellio.

Where available, listings may include images, product descriptions, shade references, ingredients, sizes, quantities, packaging information, and directions for application.

Although we make reasonable efforts to maintain accurate information, listings may occasionally require updates or corrections relating to:

• Product titles and descriptions

• Shades and colour references

• Ingredients or formulations

• Measurements, quantities, and packaging

• Stock levels and availability

• Pricing and promotions

• Shipping information and delivery estimates

We may revise or clarify this information, subject to applicable consumer protection requirements.

Please read the available listing details before placing your order.

5. Images, Colours, and Packaging

Product photographs and digital displays may not show every characteristic of an item exactly as it appears in person.

The appearance of cosmetic shades, textures, finishes, and packaging may be affected by:

• Lighting and photography

• Device and display settings

• Screen brightness and colour calibration

• Packaging updates

• Reasonable manufacturing variations

• The way a texture or finish is represented on screen

We take reasonable steps to present products accurately, although an exact visual match between an online image and the physical product cannot always be assured.

Small differences within reasonable production tolerances do not, on their own, mean that an item is defective.

This provision does not limit statutory rights concerning faulty goods, materially inaccurate descriptions, or products that otherwise fail to meet applicable legal requirements.

6. Pricing, Promotions, and Stock

Product selections, prices, promotional offers, and inventory may change as part of our normal operations.

Where legally permitted, we may:

• Change retail prices

• Launch, amend, or end promotions

• Adjust product bundles and collections

• Update stock availability

• Introduce or discontinue items

• Revise packaging or product presentation

• Set reasonable purchasing limits

All products are offered subject to availability.

For an accepted order, the price will generally be the amount confirmed at purchase, subject to any correction or adjustment permitted by law.

If an item becomes unavailable after an order is submitted, we may contact you regarding an alternative, an adjustment, cancellation, or an appropriate refund.

We cannot guarantee that a particular product or promotion will remain available.

7. Order Information and Requested Changes

Please enter accurate and complete details when purchasing from our store.

Depending on the transaction, required information may include:

• Your name

• Email address

• Telephone number

• Billing address

• Delivery address

• Payment details

• Other information necessary to process the purchase

Incomplete or inaccurate information may delay order verification, fulfillment, or delivery.

Before submitting an order, review the items, quantities, address, and other checkout details carefully.

If you notice a mistake after submission, contact us promptly. We will make reasonable efforts to help, but amendments may no longer be possible once order processing, fulfillment, or shipping has advanced.

8. Order Review and Acceptance

Submitting an order to Zyvellio constitutes a request to purchase the selected products under the applicable conditions.

An automatic confirmation generally acknowledges receipt of your order submission and does not necessarily confirm final acceptance.

Before fulfillment, we may review:

• Payment authorization and status

• Available inventory

• Billing and shipping details

• Potential pricing errors

• Fraud or security indicators

• Other reasonable operational considerations

Where permitted by law, we may decline, limit, or cancel an order that cannot be processed appropriately.

If payment has already been received for a cancelled order, any refund owed will be processed in accordance with applicable law and the relevant payment provider’s procedures.

We may request additional information where reasonably needed to continue processing your purchase.

9. Payment Methods and Transaction Checks

Purchases through Zyvellio may be processed by third-party payment providers.

The methods available for your purchase appear at checkout and may vary by location, transaction, or provider availability.

You must have authorization to use the payment method supplied.

Transactions that appear incomplete, unusual, or potentially unauthorized may be reviewed. Payment authorization or verification difficulties may delay processing or prevent completion of a purchase.

Payment providers may have separate terms, privacy practices, and security procedures.

This section does not affect payment protections or consumer rights available under applicable law.

10. Quantity Limits and Restricted Transactions

Zyvellio primarily offers cosmetics for personal use, gifting, and other lawful purposes.

We may apply reasonable purchase limits to support stock availability and prevent misuse. These limits may relate to:

• Quantities within a single order

• Repeated purchases by one customer

• Orders associated with the same account

• Purchases sent to the same address

• Transactions using matching payment details

• Other unusual purchasing patterns

We may examine orders where reasonable concerns arise about fraud, unauthorized commercial resale, promotional misuse, or other improper activity.

Where legally permitted, these transactions may be limited, declined, or cancelled.

11. Order Fulfillment and Delivery

Our Shipping Policy provides further details about processing, dispatch, and delivery arrangements.

Timeframes may vary depending on inventory, destination, fulfillment arrangements, and conditions affecting shipping providers.

Unless a delivery timeframe is expressly guaranteed, it is an estimate.

Arrival dates may be affected by carrier delays, customs inspections, incorrect address information, public holidays, or unexpected transport disruptions.

Please consult our Shipping Policy for the relevant shipping procedures and conditions.

Your mandatory rights relating to late delivery, non-delivery, and associated matters remain unaffected.

12. Returns, Refunds, and Item Issues

Requests involving returns, exchanges, refunds, or product concerns are governed by our Return & Refund Policy together with applicable consumer protection law.

Please review that policy for the relevant requirements, procedures, and available remedies.

If a delivery contains an incorrect or damaged item, or you identify another problem, contact customer support with your order number and a description of the concern.

We may request photographs or other relevant information to help assess the issue.

Certain cosmetic products may be subject to hygiene-related return restrictions where these are lawful and clearly disclosed. Such restrictions do not remove statutory rights concerning defective, incorrectly supplied, or otherwise non-compliant goods.

13. Intellectual Property

Content displayed on Zyvellio may be protected by copyright, trademark, and other intellectual property rights.

This content may include:

• Brand names, logos, and identifiers

• Product images

• Written descriptions and other text

• Illustrations and graphics

• Advertising and promotional materials

• Page layouts and visual elements

• Other original digital content

Unless authorized by the relevant rights holder or permitted by law, you may not reproduce, republish, distribute, alter, license, or commercially exploit protected content.

Accessing our website does not give you ownership of any intellectual property rights.

14. Acceptable Website Use

You must use Zyvellio lawfully and avoid conduct that puts the website, personal information, or transaction security at risk.

You must not:

• Attempt to enter systems without permission

• Upload viruses, malware, or other harmful software

• Use stolen or unauthorized payment information

• Submit fraudulent purchases

• Interfere with another customer’s access

• Circumvent security controls

• Unlawfully obtain confidential customer information

• Misuse discounts or promotional offers

• Use automated tools in a way that unreasonably disrupts the website

• Engage in other unlawful conduct

We may investigate suspected misuse and take reasonable protective action, including restricting website access or declining transactions where legally permitted.

15. External Providers and Linked Websites

Independent providers may assist our business with:

• E-commerce platforms and hosting

• Technical maintenance

• Payment processing and transaction protection

• Inventory management and fulfillment

• Shipping and logistics

• Analytics services

• Marketing and advertising

• Customer communication tools

Our website may also contain links to websites managed by other organizations.

We do not directly control independent websites or their content, functionality, availability, or privacy practices. When using an external service, please review its applicable terms and privacy information.

Nothing in these Terms removes responsibilities that cannot lawfully be excluded.

16. Website Access and Maintenance

We make reasonable efforts to maintain access to Zyvellio and keep its features working. Uninterrupted availability cannot be guaranteed.

Temporary disruption may occur because of:

• Planned maintenance

• Software or security updates

• Website improvements

• Network interruptions

• Hosting or infrastructure problems

• External service outages

• Technical faults

• Security incidents

• Events beyond our reasonable control

We may temporarily modify, restrict, or suspend features for operational or security purposes.

Where reasonably practicable, we may notify customers of significant interruptions.

Any such measures remain subject to applicable legal obligations and consumer protections.

17. Related Store Policies

Additional policies apply to particular aspects of shopping with Zyvellio.

Our Privacy Policy explains our practices concerning the collection, use, disclosure, retention, and protection of personal information.

Our Shipping Policy describes order processing, delivery arrangements, estimated timeframes, and related procedures.

Our Return & Refund Policy explains the conditions and steps for submitting return, refund, and related requests.

Individual products or promotions may also carry additional conditions disclosed when offered.

Please review the policies relevant to your purchase before ordering.

Where a policy conflicts with mandatory legal rights, the applicable legal requirements prevail.

18. Responsibility and Statutory Protections

We aim to provide a functioning store and accurate product information.

Nevertheless, technical issues, operational difficulties, and disruptions involving external providers may affect website access or service performance.

Where applicable law allows, responsibility for certain losses or disruptions may be limited as appropriate.

Nothing in these Terms excludes or limits liability, remedies, or consumer protections that cannot legally be excluded or limited.

All mandatory rights available under applicable consumer protection legislation remain in place.

19. Revisions to These Terms

We may update these Terms to reflect changes to our operations, website functions, products, providers, procedures, or legal responsibilities.

When an updated version is published, we may revise the “Last Updated” date shown above.

Unless applicable law requires a different approach, revisions generally become effective when published or on another effective date expressly specified.

Where legally appropriate, using the website after the revised Terms become effective may constitute acceptance of the changes.

Changes relating to previously accepted orders or mandatory customer rights will be handled in accordance with applicable law.

20. Store Operator and Contact Details

If you have questions about these Terms or need purchase-related assistance, please use the contact information below.

Brand / Store Name: Zyvellio

Business Type: Online Cosmetics Retail

Legal Operating Company: Wuhan Minxueya Network Technology Co., Ltd.

Registered Business Address:

No. 13 (Subsidiary), No. 9 Jinwu Road, Wulijie Subdistrict, Jiangxia District, Wuhan City, Hubei Province, China

Customer Support Email:

service@zyvellio.com

Customer Service Telephone:

+8615105892643

Wuhan Minxueya Network Technology Co., Ltd. operates and administers the Zyvellio online cosmetics store. Its responsibilities include website administration, customer transactions, order handling, fulfillment coordination, and related customer support.

For inquiries about an existing order, please include your order number and a clear description of the assistance required. These details help us locate the transaction and review your request efficiently.

Thank you for visiting Zyvellio and reading our Terms of Service.